Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Join us and discover just how far you can go!

To support the execution of commercial strategies by partnering closely with Global and Local Freight Forwarders, enabling revenue growth, premium yield, and customer satisfaction. The role plays a key part in driving digital adoption, supporting change initiatives, and delivering consistent, high-quality sales support aligned with Cathay Cargo’s commercial and transformation objectives

Revenue & Forwarder Enablement

• Support the implementation of the Cargo Business Plan in alignment with local and regional commercial strategies and KPIs.
• Work closely with Cargo Sales Support Assistant Manager(s) and Account Manager(s) to support Global and Local Forwarders in achieving revenue, tonnage, and yield targets.
• Assist in optimising capacity allocation and utilisation to maximise flight revenue and load factors.
• Support ancillary revenue initiatives by proactively identifying opportunities with forwarder partners.

Forwarder Focused Customer Service

• Act as a key sales support interface for Global Key Accounts, Local Forwarders, and Trade Partners, ensuring timely and professional service delivery.
• Respond efficiently to forwarder enquiries, booking requests, rate quotations, and product-related queries.
• Manage the day-to-day relationship with Regional & Revenue Management Team for revenue generation purposes
• Provide consistent, customer-centric solutions across all touchpoints to drive premium product uptake and base load stability.
• Champion Cathay Cargo products and service propositions, ensuring clarity, accuracy, and consistency.
• Coordinate with Service Teams on loadability, space utilisation, and operational feasibility.
• Monitor and action Break Seal communications for transit-hold shipments.
• Manage flight planning, including VAL bookings and daily booking/load reports
• Resolve eAWB error, monitor EDMP alerts, billing, and post-departure discrepancies.
• Send out necessary pre-alerts to destinations/origin warehouses
• Prepare cargo uplift, revenue, and no-show report
• Manage transit/destination amendments (awb changes), POD follow-ups, destination storage charges, demurrage, abandoned shipments, penalties for DGD & No-Show.
• Verify special cargo invoices (ENV/CSafe/Skycell) and coordinate with HQ and agents.

Digital Adoption & Change Support

• Actively promote and utilise digital booking, pricing, and reporting tools to support data-driven decisions and improve forwarder experience.
• Encourage and support Global and Local Forwarders in adopting Cathay Cargo’s digital platforms and processes.
• Support change initiatives linked to digital transformation, process standardisation, and new commercial tools.
• Achieve and sustain a minimum 80 allotment utilisation, ensuring timely release of unused capacity.
• Deliver accurate and timely load plans to Service Teams to enable smooth operational execution.
• Focus on identifying and implementing Lean initiatives in the day-to-day in order to achieve more quality.

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• University degree (or tertiary equivalent) in a related discipline
• Additional certification or diploma in logistics, supply chain management, or aviation sales is preferred

Knowledge, Skills, Training and Experience

• Minimum 2+ years’ experience in airline, freight forwarding, logistics, or a related industry, covering sales or customer service.
• Strong verbal and written communication skills, along with good soft skills.
• Demonstrated customer service orientation with a proactive and solution-focused approach.
• High attention to detail and accuracy in indoor sales execution.
• Proficient in Microsoft Word, Excel, and PowerPoint.

** Candidates must have the legal right to live and work in Sri Lanka.

https://careers.cathaypacific.com/who-we-are/why-work-here

Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

• Travel Privileges on Cathay Pacific Airways Global Network
• Extensive well-being programs including health and employee assistance program benefits to help you stay well.
• Paid Leave
• If this position requires a uniform, a uniform allowance will be provided.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. 

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.

All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.