Department:
Customer Planning Strategy & DeliveryOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwests People come together to deliver on our Purpose; Connecting People to whats important in their lives through friendly, reliable, and low-cost air travel. The Senior Customer Strategy and Portfolio Consultant delivers on our Purpose by championing the building, tracking, planning, and socialization of the comprehensive Customer Organization Plan and Strategy, including identifying risks and opportunities, and mapping to the proper key performance indicators. This role will drive socialization and bring awareness of planning timelines, processes, and needs to Department Leaders, Planners, and Teams. The Senior Customer Strategy and Portfolio Consultant is an organized collaborator who looks forward to being part of impactful initiatives that drive the future of Southwest.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Lead the building, tracking, planning and socialization of the comprehensive Customer Organization Plan and Strategy, including identifying risks, opportunities, and mapping to the proper KPI&39;s
- Own development, management, tracking, and monitoring of Customer Organization performance against KPIs and track initiatives linked to KPI improvement
- Drive standardization of strategic planning and portfolio management processes as applicable across the Customer Organization
- Own translation of big picture strategy to distinct capability improvements for the Customer Organization
- Lead the monitoring of the Customer Portfolio, including tracking risks, issues, and scope management and ensure the appropriate level of escalation is in place, including work across the organization with other project Leaders
- Develop executive-level presentations related to projects or the Customer Organization plan that are geared to provide executive decision support or provide updates to Customer Organization performance
- Lead Customer Organization governance forums and develop/compile content to support forum facilitation
- Establish and maintain cross-functional partnerships throughout Customer, Commercial, and Operations Teams to drive results and outcomes
- May perform other job duties as directed by Employee&39;s Leaders
Knowledge, Skills and Abilities
- Knowledge of project management, strategic planning, and portfolio management principles
- Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations
- Ability to deliver a high volume of Executive-level presentations in short periods of time
- Ability to drive cross-functional alignment amongst all Leadership levels (Officer, Director, Manager)
- Skilled in giving full attention to what other People are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to manage a high volume of fast-paced and quickly-changing details and requests from multiple Leaders regarding Customer and cross-functional governance
- Ability to quickly make sense of, combine, and organize information into meaningful patterns
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far-reaching knowledge in:
- Strategic planning
- Managing cross-functional projects or portfolio planning
- Cross-functional coordination
- Executive-level storytelling
- Developing strategies, plans, and decisions, and communicating them to executive leadership
- Portfolio and program management
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
- Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits youll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3 of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
01/08/2025