Build an Aviation Career You’re Proud Of

Your work ties us all together, helping our teams’ function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

Work with the latest technologies and techniques in the aviation industry to source materials, manage inventory, and coordinate logistics. You’ll ensure we have what we need to service our customers.

As a Systems Support Specialist you will install, configure, test, troubleshoots, repairs and maintains personal computers, printers, barcode readers, local area networks (LANs) and related software and hardware to keep new and existing systems operational.  Provides technical assistance to system users.

What you’ll do:

• Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
• Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
• Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.
• Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
• Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
• Maintains and administers the telecommunications systems, Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
• Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
• Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
• Responsible for the daily operation and function of systems operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
• Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
• Carries out special projects as assigned.

Education Requirements:

• Bachelor’s degree in computer science; or equivalent.

Position Requirements:

• Working experience using JIRA service desk or equivalent for managing incidents and service requests.
• Excellent knowledge of using and troubleshooting Microsoft Office products.
• Strong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022).
• Good working knowledge of Windows technologies, such as Active Directory and Microsoft 365.
• Strong analytical, attention to detail, and problem-solving skills.
• Good planning, organizational, analytical, decision making, oral and written communication skills.
• Ability to work independently, as well as in a team environment.

Preferred Characteristics:

• Prior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.
• Mobile phone and/or Cisco IP Phone support. 
• Foundational knowledge of networking, including TCP/IP, DNS, DHCP.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100 company match; up to 5 vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.