How youll help us Keep Climbing (overview & key responsibilities) The Safety, Compliance and Operations advocate (SCO) is responsible for Safety, Compliance and Operational Performance at the station with an objective of reducing employee injuries, aircraft/equipment damage and service delivery. The SCO supports the OSM BW in overseeing and coordinating operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery while also monitoring for at-risk behaviors through safety observations.Safety:Continuous observation of safety behaviors at the individual and team level, with focus on aircraft arrival, departure, and driving and operating of GSE equipment and vehicles.Promotes a just safety culture and promotion of ASAP.Documents observations and engagements using selected mobile technology.Is a strong advocate of employee recognition.Sharing all safety information from local, corporate and customer communicationsAttend periodic safety meetings with management and employees at the station.Provides peer-to-peer coaching and positive engagement/recognition following individual/team observations.Compliance:Has full knowledge of all compliance regulations and AMS plans.Spot check operations to validate correct qualification compliance.Provides recommendations (i.e. retraining, mentorship) to OSM BW and station leadership when significant deviations from standards are observed.Ensures safety and quality audits are conducted, reviewed, and closed.Conducts safety and quality audits and QHSE training within the station, as directed.Assists in the development of audit plans for the station.Assists in the analysis and evaluation of audit findings, comprehensive fixes, and trends.Provides input for risk assessments as needed.Operational Performance:Assisting in overseeing and coordinating operational performance – must ensure a safe, secure, and high performing operation that meets station and divisional goals.Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.Acts as a communicator of timely and accurate information.Builds and maintains strong relationships and maintains regular communication with business partners.Provides OSM BW and station leadership with periodic progress reports, audit schedules and assessments of safety and quality programs.Communicates daily with OSM BW to coordinate tasks for the day and communicate safety findings/concerns.Shares peer engagement and station performance data with local leaders and front-line agents.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Delta benefits as per local regulations and work rules will apply.
What you need to succeed (minimum qualifications) Must possess documents to work and reside in the Netherlands at time of application. DELTA DOES NOT SPONSOR.Experienced in airport operations.Knowledge of Delta and KLM systems is preferred, must be proficient in MS office applications.Consistently prioritizes safety and security of yourself and others.Embraces diverse people, thinking, and styles.Must be culturally aware and exhibit DL values.Candidate must possess strong customer service skills; a good working knowledge of Delta policies and procedures is an advantage.Must have schedule flexibility with varying shifts, extended hours, and “on call” requirements.Must be approachable, have interpersonal skills that foster trust and respect.Must have the ability to work with minimal direction and possess strong decision making and interpersonal skills.Demonstrates that privacy is a priority when handling personal data.Must be able to work in a time sensitive environment, be a self-starter, and be highly motivated.
What will give you a competitive edge (preferred qualifications) Strong written and verbal communication skills in Dutch.Experience in Aviation Industry with focus for Below Wing processes.Knowledge of KLM and Delta systems & organization.Team player.