Tasks
The Jr. Auditor role safeguards businesses while expanding their expertise through the following activities, among others:
- Identifies fraud cases within credit card payments
- Classifies as correct the reservations for clients with a positive record
- Direct communication with clients when providing solutions, keeping a customer oriented scope
- Escalates to supervisors any specific process issue or concern in order to assure quality and performance standards
- Works in a highly data sensitive environment, responsible for protecting Data Privacy/ Compliance at all time
- Collaborates in the team operational performance process, quality, compliance and business partner satisfaction
- Responsible to execute consistent service operational. Delivery for the process scope and reports any deviation or update to Senior / Team Manager
* Takeover of additional tasks when is required
Benefits
Flight privileges, Discounts / shopping, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Education, Flex Holidays, Healthcare, Life Insurance, Paid maternity and paternity leave
Requirements
Are you ready to Take-off with us? Know more about the requirements below:
- Bachelor in Tourism, Touristic Administration or similar desirable
- Experience in travel agencies is desirable
- Intermediate / Advanced command of English, both written and spoken required
- Knowledge within globalizers, PNR reservations software or similar desirable
- MS Office knowledge as user
- Excellent attention to detail
- Excellent custormer orientation
- Excellent organization skills
- Must posses a work permit in Mexico
* CV/ Resume required
* Company will provide relocation assistance
Company
About Lufthansa Group Business Services S.A. de C.V.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
