IT Support Technician (FRA)
Delta Airlines •
Position Type: Permanent
Job Description:
How youll help us Keep Climbing (overview & key responsibilities)
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Essential Responsibilities:
- Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
- Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
- Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
- Verify the asset in accordance with Delta policy prior to the move.
- Update asset management systems.
- Troubleshoot and resolve all hardware and software problems supported by Field Operations.
- Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
- Perform preventative maintenance on operational devices.
- Coordinate external vendor services.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software
- Provide on-site support, as needed.
- Provide technical support, as needed, to the enterprise.
- Configure, install, maintain, test, and troubleshoot hardware systems
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
- Coordinate activities with internal/external technology owners/service providers
- May perform other duties as assigned.
What you need to succeed (minimum qualifications)
- Fluency in written and spoken German and English is mandatory.
- Must be in possession of valid documentation to live and work in GERMANY at the time of applying to this position. Delta does not sponsor.
- Basic Network/server and application knowledge (MS Office 365, Outlook, etc.).
- Troubleshooting skills (hardware/software) and WIN10/11 workstation and peripheral knowledge.
- Must be able to move on a regular basis, large equipment that weighs at least 30 pounds/ 15 KG Ability to provide on-site support, as needed.
- Must have valid driver’s license.
- Ability to work within a team environment.
- May require overnight travel.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
- The ideal candidate will have the above plus A+ Certification.
- Previous airline experience is ideal.
Job Ident #:
25757
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