Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of equality, diversity and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our New Customer Service Agent at Arrivals Copenhagen Airport?
Are you ready for an amazing challenge? Then come join our fantastic team!
In this role you will be responsible for providing direct supervision and ensuring that everything runs smoothly during the shift, having a full overview of all tasks in the arrival hall at RHCPH operations at Copenhagen Airport.
We can offer:
- A positive and exciting place to work in an international organization
- A challenging, variable, and dynamic work environment
- Company benefits including employee priced tickets
- Good pension and insurance schemes
- A great place to improve your analytical capabilities and to learn the aviation industry
- Challenging, variable and dynamic environment
You are our ideal candidate if you have:
- Role model in relation to customer service and professional standards in line with Norwegian Airlines standards and expectations.
- Strong experience in all systems used at arrivals.
- Strong communication skills, both verbal and written, facilitating effective information flow for creating awareness among individuals and groups.
- Demonstrated ability to collaborate effectively with peers and other business units.
- Ability to have situational awareness of operations and available resources, using them in the most efficient manner.
- You have experience with World Tracer
This job will be for you if you have:
- A passion for delivering excellent customer service.
- Great computer skills.
- Ability to cooperate and good organizational skills
- Good communication skills.
- Flexible and solution orientated.
- Ability and desire to develop professionally.
- Never afraid of taking on a challenge.
- Enjoys to work both independently and in a team.
In this role you will be responsible for:
- Have the overview of all tasks in the arrival on shift.
- Make sure all positions are covered all the time and give instructions to staff on duty.
- Secure that staff on duty performs the task according to set procedures and SLA`s.
- Briefing and debriefing with staff on duty of daily duties.
- Responsibility for clearance of baggage hall/belts along with the staff on duty.
- Responsibility for irregularities, both baggage, flight disruptions, hotel and meal vouchers.
- Shift Reports in the end of every shift.
- Training and assistance to new staff or other colleagues that need to be trained.
- Assist and liaise with baggage delivery companies and other airports.
Do you have any questions?
If so, please contact:
Sylwia Matusewicz
Station Manager Red Handling CPH
Email: Sylwia.Matusewicznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required: Some travelling must be expected
Application deadline: 04.10.24
