Org Marketing Statement

Senior Customer Account Representative

Permanent Role

Fareham

08:00-16:30 Mon-Thurs, early finish Friday

This Business is an international leader in the aerospace, defence and energy spanets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide. 

Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end spanets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today. 

As a Senior Customer Account Representative, you will interact with a wide range of Aerospace clients and customers, supporting both operational and strategic needs. You will be responsible for managing the customer order book ensuring accurate sales order entry and reviewing purchase orders before executing buy or sell transactions with customers. You will be leading strategic operations for this impressive Aerospace company to improve client business relationships.

Responsibilities

• You will be going out after bids and approaching from a pricing perspective, considering aspects like managing on time delivery, and finding new business deals
• Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions
• Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives
• Liaise with junior team members with order book strategy and lead in handling complex customer requirements, mainly in leading strategy plans 
• Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team
• Work closely with cross-functional teams to coordinate deliveries and maintain expectations

Qualifications

• Previous experience in a customer service role and ability to handle challenging customer interactions
• Previous manufacturing/engineering industry background is essential
• IT literate with experience using Microsoft Excel and other Microsoft Office tools.
• A progressive individual who is looking to learn and develop under company standards and improving business relations
• Familiarity with systems like SAP or Salesforce is a big bonus to have