KNOWLEDGE, SKILLS, & ABILITIES:- Advanced computer troubleshooting and problem-solving skills, as well as comprehensive working knowledge of Microsoft Server and Windows OS, Microsoft Office Suite, MS SharePoint, and Adobe Acrobat; ability to learn additional computer skills or software programs.
- Intermediate to advanced knowledge and experience in networking, and computer security
- Experience with AF Active Directory, SharePoint administration, and Remedy Ticket processes
- Ability to accurately enter data into databases.
- Ability to understand and interpret documents such as safety rules, installation, operating and maintenance instructions, configuration tutorials, applied troubleshooting, and procedural manuals.
- Ability to generate routine reports and correspondence
- Must have excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Must be trustworthy and discreet – will handle confidential information routinely
- Ability to use general office equipment such as fax, phone, copier, etc.
- Ability to understand and follow a process.
- Strong professional customer service skills, including active listening, prompt service and follow-up.
- Excellent analytical skills. Must be able to evaluate data, as well as cohesive or disparate information sets, and extrapolate the impact of decisions and actions across multiple areas.
- Strong decision analysis and problem-solving skills; ability to draw conclusions and justify decisions. Must be able to effectively communicate issues to management and regulatory agencies
- Ability to learn and understand corporate policies and procedures and how they relate to goals.
- Ability to multi-task, perform basic mathematical computations, detect non-obvious facts and issues, and exercise resourcefulness in resolving problems.
QUALIFICATIONS:
- Associate’s degree in related field required; Bachelor’s Degree desired
- Must have and maintain CompTIA A+ and Security + Certification
- Minimum of one years’ experience in Air Force Systems Management or Network Support
- Ability to pass a drug and background screening
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.