Job PurposeEnsure the highest standard of customer service is provided to Emirates customers provide them with details on Emirates tariff fares and actively issue online tickets and sell related productsIssue Emirates tickets to customers ensuring that all necessary airline rules and regulations are
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CUSTOMER SALES & SERVICE AGENT I - MUMBAI
Job Description:
Job PurposeEnsure the highest standard of customer service is provided to Emirates customers provide them with details on Emirates tariff fares and actively issue online tickets and sell related productsIssue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent serviceHighlight to customers the legal requirements covering their journey such as passport visa health requirements and other details such as checkin place and timeActively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership DBB Dubai stopovers hotel bookings and upgraded faresActively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided thereby increasing revenue and ensuring Emirates success as a spanet leading airlineQualification12th Grade or equivalentPreferrable web chat and social media experienceStandard Fares and ticketing courses1 years experienceExcellent interpersonal telephone and customer service skillsAbility to work in shifts and manage a busy sales team environmentPC based skills to operate Windows package including Microsoft Word Excel EmailKnowledge of contact centre and airline industry procedures and methodologySalary & benefits
Company Details
Emirates Airlines
P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com
103 Open Jobs Available
With a fleet of more than 230 aircraft, we currently fly to over 140 destinations in more than 80 countries around the world, and our network is expanding constantly. Over 1,500 Emirates flights depart Dubai each week on their way to destinations on six...

Benefits:
TBD

Supported Manufacturers:
Airbus, Boeing

Supported Models:
A380, 777
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Mumbai, Maharashtra, India
Type
Permanent
Company Details
Emirates Airlines
P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com
103 Open Jobs Available
With a fleet of more than 230 aircraft, we currently fly to over 140 destinations in more than 80 countries around the world, and our network is expanding constantly. Over 1,500 Emirates flights depart Dubai each week on their way to destinations on six...

Benefits:
TBD

Supported Manufacturers:
Airbus, Boeing

Supported Models:
A380, 777

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