Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Team Leader Passenger Services?
Come join our Team!
Norwegian is setting up Red Handling in Denmark, which will be our in-house ground handling services (passenger services & operations).
We are looking for a dynamic and highly professional Team Leader Passenger Services that will help ensure that the highest levels of safety, compliance and operational performance is achieved for the entire Norwegian passenger and operations activities at Copenhagen Airport
Place of work is Copenhagen Airport (CPH) and your daily tasks is to be responsible for management of team while on shift so that highest levels of safety, compliance, customer service and operational performance is achieved by the team.
We can offer:
- Competitive salary
- Passionately colleagues in a work environment with a caring heart
- Possibility to travel in Europe with employee priced tickets
- A possibility to be courageously inventive and set your own footprint in an international organization
You are our ideal candidate if you have:
- Relevant experience in a customer service or station control role within aviation/travel industry.
- Proven leadership skills to manage a large dynamic team on shift.
- Strong customer focus in developing customer centricity process.
- Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.
- Ability to work effectively with peers and other business units.
This job will be for you if have:
- A positive attitude and focus on strengths in teamwork
- Ability to work in multi-cultural teams
- High Integrity
- Able to cope with unpredictable workloads and operate under pressure
- Good communication skills
In this role you will be responsible for:
- Recording attendance of staff and assisting the Duty Manager to cover any shortfalls in uncovered shifts.
- Carrying out daily shift briefings with relevant staff and contribute to shift summary reports.
- Managing and overseeing that team SLA’s, KPI’s & engagement standards are met when on shift.
- Ensuring allocation of scheduled breaks in line with CBA’s awhile ensuring the operation is covered with the required resources at all times during the day.
- Responsible for preparing shift handovers and reports for handovers
- Helping push the establishment of a culture of continuous improvement, e.g. promote surfacing of improvement ideas and help with problem-solving and implementing solutions
- Identifying development needs and performance issues within the team and addressing this with Duty Manager & Station Manager
- Supporting Duty Manager with properly allocating resources on a daily basis to ensure the highest standards are met
- Covering for Duty Manager in case of sickness or holiday
- This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis
- Based at CPH Airport but some travel may be required to support operations around the network.
Do you have any questions?
If so, please contact:
Sylwia Matusewicz
Station Manager Red Handling CPH
Email: Sylwia.Matusewicznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required: Some travelling must be expected
Application deadline: 04.10.24
