Supervisor Airport Services - Birmingham

Job Description:

Deploy available resources to the best advantage in order to satisfy Customer and operational requirements arising during each duty period.

Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to mitigate disruption to customers.

Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost-effective operation and that any inconvenience to our customers are minimized.

Ensure that all post flight activity is completed correctly, including flight and related ticketing reporting, to protect Company revenue and to facilitate the handling of customers and deadload at an-route stations and destinations.

Support, and if necessary, undertake, the processing of all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.

Conduct staff performance reviews (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff within stipulated time limits.

Respond to queries and complaints in an efficient and timely manner to restore passenger confidence.

Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty.

Supervisor will be responsible for projects and championing areas of the operation e.g. check-in, boarding, connections, arrivals, etc. and will need to work with all stakeholders and service partners to ensure service delivery to Emirates standards and will be involved in reviewing the product and services as required to further enhance these.

Conduct regular self-audits to ensure Emirates specified standards on products, services, policies, and procedures are followed consistently. Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.

Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements, and they provide the required Customer service levels.

When required undertake and support operational duties across all areas of the operation, and related admin duties.

Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident.

The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Job Requirements:

Minimum GCSE or equivalent level of secondary education

Must have completed relevant and recognised professional training courses and have experience working in customer services and ground operations

Experience in supervising, guiding, coaching and motivating staff

A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems

Knowledge of Baggage Tracing and Claims Handling

Knowledge of Microsoft Word/ E-mail / Excel advantageous

Advanced skills in customer service delivery

Fluent in written and spoken English

Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits.

Job Ident #: 465323

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com

With a fleet of more than 230 aircraft, we currently fly to over 140 destinations in more than 80 countries around the world, and our network is expanding constantly. Over 1,500 Emirates flights depart Dubai each week on their way to destinations on six...

Benefits:
TBD

Supported Manufacturers:
Airbus, Boeing

Supported Models:
A380, 777

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Job Info

Location

Birmingham, England, United Kingdom

Type

Permanent

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com