Today’s airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what dnata Singapore delivers for the millions of passengers that we handle each year. With safety at our core, our vast experience and commitment to excellence enable us to offer practical and cost-efficient solutions to customers’ exact requirements. Our highly-trained staff will be on hand from start to finish to ensure that our passengers’ journey is a delightful one.
The Resource Planning Manager, dnata Singapore is responsible for maximizing the utilization of available resources through the provision of medium-term tactical planning and production of staff rosters, ensuring the accurate provision of rosters considering fluctuations in flight volumes, feedback from Resource Allocator teams, and other operational data sources.
In this role you will
- Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence.
- Uphold the highest standards by ensuring that policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value.
- Provide an independent view regarding the most effective utilization of all resources.
- Support the allocation of resources through long-term planning.
- Direct and support Resource Planners and Resource Allocators to effectively resource shifts on a monthly to 24/7 basis through three distinct phases: Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift, Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load, Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads
- Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems, including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).
- Actively work with the Duty Managers, Resource Planners and Resource Allocators by providing expert advice, input and direction in order to respond to dynamic changes during rostering, including but not limited to annual leave planning, long term workplace injuries or sickness.
- Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.
- Ensure compliance with all workplace safety, security, and health policies and procedures.
- Champion dnatas Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector.
- Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances.
