Serves as the Manager of the Enterprise Data Services Team reporting to the Enterprise Operations Group, under direction of the NAS Security and Enterprise Operations (NASEO) Directorate. Manages a diverse, highly engaged work force supporting 24/7 NAS critical operations. Duties
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Program Manager
Job Description:
Serves as the Manager of the Enterprise Data Services Team reporting to the Enterprise Operations Group, under direction of the NAS Security and Enterprise Operations (NASEO) Directorate. Manages a diverse, highly engaged work force supporting 24/7 NAS critical operations.
Duties Help

Serves as the Manager of the Enterprise Data Services Team reporting to the Enterprise Operations Group, under direction of the NAS Security and Enterprise Operations (NASEO) Directorate. Manages a diverse, highly engaged work force supporting 24/7 NAS critical operations. Organizes programs and activities in accordance with the mission and goals of the organization.

Directs a geographically diverse 24/7 operational team responsible for enterprise monitoring and oversight of FAA’s Operational Network. The team provides software maintenance of the Integrated Enterprise Service Platform (IESP) and serves as the tier two level maintenance unit for all in-service Next Generation Air Transportation System (NextGen), Enterprise level Systems and System Wide Information Management (SWIM) Services. They also provide tier two level assistance to the Enterprise Control Centers when advanced technical expertise is required and/or coordination with vendors is necessary.

Applies a detailed knowledge of the technical aspects of the work, in order to direct a team responsible for network monitoring, performing advanced detection of anomalies, isolating areas of concern, troubleshooting potential degradation of services, and intervening to prevent service interruptions and mitigate impact to NAS operations.

Directs the work of subordinate employees for multiple organizational units. Responsible for the strategic planning; communicating the organizations vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance of organizational units, managers, and employees; coaching and developing staff and organizational capabilities; approving leave; and taking or approving corrective/disciplinary actions as appropriate. Ensures adequate shift coverage to effectively, manage the NAS
infrastructure.

Oversees FAA enterprise services that provide essential National Airspace System (NAS) services to enroute and terminal air traffic control, commercial airlines, general aviation aircraft, public and private users in support of both U.S. and International air traffic. Ensures the highest availability of enterprise services by are available for use within a NAS operations center, utilizing management and monitoring tools. Implements and manages changes and interventions to ensure project goals are achieved.

Provides oversight to teams responsible for complex, system operational and cyber enterprise service monitoring, design and integration; extensive research and analysis; investigation and inspection activities; compliance and enforcement actions; and direct responsibility for project/program management. The team utilizes skills to customize and implement application monitoring techniques required for program tasks, as well as tools and procedures to monitor, analyze, and baseline data networks. Uses knowledge and skills necessary to plan and perform maintenance on complex enterprise datacenter networks and employs technology-based practices and a systematic approach to perform troubleshooting. Reviews performance data/reports and identifies service improvement initiatives.
Develops new programs to support the strategic direction of the organization.

Coordinates Maintenance Requests (MRs) / Immediate Service Requests (ISRs) with the FAA Telecommunications Infrastructure (FTI) Primary Network Operations Control Center (PNOCC) FAA Liaisons, and with both internal/external customers to support maintenance, operations, restoration, and performance of FTI telecommunication networks and services. Collaborates with the Program Management Organization (PMO) and the Telecommunications Services Teams to ensure proper service integrity and design for end users on new services and systems. Reviews an average 1,300 circuits, to validate any impact to said circuits during scheduled maintenance coordination; ensures the EDS Team immediately resports any perceived impacts to theose circuts.

Job Requirements:
Requirements Help
Conditions of employment
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents).
  • Designated or Random Drug Testing required.
  • A one-year supervisor/managerial probationary period may be required.
Qualifications

To view the complete qualification standard, applicants should reference OPM Program Management Series 0340

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/program-management-series-0340/

To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-J, FG/GS-14. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized Experience is: Experience leading multi-disciplinary teams in restoration activities and anomaly investigation, coordinating and implementing modifications and resolving problems.

Qualifications must be met by the closing date of this vacancy announcement.

Interviews: Some, all, or none of the applicants may be interviewed.

This is a temporary opportunity not to exceed two (2) years that may be terminated, extended, or made permanent without further competition at the discretion of the agency.

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Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee.

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSAs in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents Help

Notification of Personnel Action (SF-50).

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded faxed to 1 (609) 485-8995 before the closing date of this announcement. All submitted documents should reference the announcement number.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.



If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Company Details
Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591 USA
www.faa.gov/jobs
623 Open Jobs Available
Our continuing mission is to provide the safest, most efficient aerospace system in the world. We strive to reach the next level of safety, efficiency, environmental responsibility and global leadership. We are accountable to the American public and ...

Benefits:
TBD
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Job Info
Location
Salt Lake City, Utah, United States
Type
Contractor
Salary Range
$112,283 - $173,980
Company Details
Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591 USA
www.faa.gov/jobs
623 Open Jobs Available
Our continuing mission is to provide the safest, most efficient aerospace system in the world. We strive to reach the next level of safety, efficiency, environmental responsibility and global leadership. We are accountable to the American public and ...

Benefits:
TBD

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