Aviation Search Group is excited to partner with a leading OEM Flight Training, Management and Maintenance organization to lead their search for a new Managing Director for their McKinney, Texas facility.  This is a true leadership role directing all operations in the facility including Flight Training, Maintenance, and Guest Services.  Interested candidates should be part of the General Aviation community with strong Customer Service acumen.  Leaders who possess a Pilot's License are encouraged to apply!

We are seeking an accomplished Managing Director for our McKinney, TX location to lead our new facility, designed to deliver a world-class customer experience. The successful candidate will drive the development of a cohesive, motivated team for aircraft service, flight training, and aircraft management, aligning operations with our high standards. This role will also oversee the customer experience and financial performance of the facility, and report directly to the Senior Vice President of the Services Division.

Key Duties and Responsibilities:

• Customer Experience & Brand Representation: Deliver the brand experience through a facility designed to create a world-class environment for our customers.
• Financial & Operational Leadership: Take full P&L responsibility for the McKinney location. Manage budgeting, accurate forecasting, and oversee financial performance to meet or exceed targets.
• Transition Leadership: Lead the transition to a newly built facility by implementing standardized, repeatable practices as outlined in our "playbook." Drive continuous innovation, moving from startup mode to long-term execution.
• Continuous Improvement: Champion ongoing enhancements to the customer experience, integrating new standards and practices into the "playbook."
• Customer Service Excellence: Energize our Guiding Principles, empowering employees to deliver exceptional service, resolve customer issues swiftly, and continuously improve service performance.
• Team Leadership & Development: Inspire, lead, and coach a team of aviation professionals. Recruit, retain, and develop talent to support a global customer base and deliver exceptional customer support.
• Entrepreneurial & Strategic Leadership: Demonstrate strong business acumen, operational decision-making, and customer orientation. Participate in strategic planning, providing financial insights and results for leadership review.
• People Management: Conduct annual performance reviews, make hiring decisions, manage direct report performance, and mentor team members. Lead organizational and skill development initiatives.
• Data & Budget Management: Prepare and manage capital and operational budgets, participate in P&L planning, and consolidate key data for strategic presentations and reviews.

Qualifications:

• Education: Bachelor’s degree required, with a preference for business or hospitality focus. MBA is preferred.
• Experience: Minimum 10 years of leadership experience in luxury goods, hospitality, aviation, or related industries. General Aviation experience required; pilot’s license is strongly preferred.
• Financial & Operational Skills: Prior experience with facility management, including P&L responsibility, and familiarity with continuous improvement practices (e.g., Lean, Six Sigma).
• Leadership & Communication: Exceptional leadership, communication, and conflict resolution skills. Strong organizational, problem-solving skills, and a customer-focused mindset.
• Travel: Ability to travel up to 25%

Why our company?

We are committed to providing an exceptional experience, fostering innovation, and promoting a collaborative and engaging work environment. Join us in our journey to redefine excellence in aviation services.

Competencies

• Global Perspective: Takes a broad view with approaching issues, using a global lens.
• Builds Effective Teams: Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
• Manages Ambiguity: Operates effectively even when things are not certain, or the way forward is not clear.
• Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics.

Ensures Exceptional Customer Service:

• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Empowers team members to provide excellent customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. We are dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.