Job Description
Support the implementation of ground operations projects across AOCs, ensuring consistency and compliance with SOPs.
Assist in coordinating continuous improvement initiatives in ground services operations.
Monitor and track station performance against established KPIs (safety, on-time performance, NPS, etc.).
Provide support in maintaining an organized and updated repository for AOCs systems and procedures.
Liaise with key stakeholders, including ground handlers and internal departments, to ensure smooth and safe operations.
Assist in budget preparation and monitoring, ensuring optimal use of resources within the approved cost framework.
Contribute to station improvement programs and support implementation of best practices.
Participate in digital and operational projects, including UAT, reporting, and process enhancements.
Strong analytical and problem-solving skills with the ability to translate operational data into insights.
Good understanding of airport ground operations, including ramp and terminal processes.
Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Strong communication and interpersonal skills to work effectively with internal and external stakeholders.
Knowledge of safety standards, SMS implementation, and compliance with international ground handling regulations.
Proficiency in relevant ground operations systems (e.g., Navitaire SkySpeed, SkyPort).
Bachelor’s degree in Aviation Management, Business Administration, or a related field.
Minimum 5 years of experience in ground operations, with at least 3 years in a supervisory/managerial role.
Hands-on experience in terminal and ramp operations.
Certification in Dangerous Goods and Weight & Balance is required.
Exposure to digital transformation projects or process improvement (Six Sigma knowledge is an advantage).
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.