Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, spaneting, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
This role is responsible for executing on the strategy for the Customer Service Agent (CSA) workgroup at Alaska Airlines (AS). As a people leader, the Manager Guest Services, directs all facets of station operations and station employees and establishes priorities of all customer service functions including ticketing, baggage handling, cargo operations (weight and balance), passenger security, and reservations in a manner to ensure compliance with company service standards.
Key Duties
Leads team and establishes priorities of all customer service functions at the station, including ticketing, baggage handling, cargo operations (weight and balance), passenger security and reservations in a manner to ensure compliance with company service standards.
Manages work group to meet pre-established on-time goals and minimum accepted performance goals.
Prepares necessary plans, budgets, and schedules.
Represents Alaska Airlines in the community through public relations activities.
Oversees all station resources, such as facilities, equipment, and supplies.
Develops people through effective performance management, ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team, and time management.
Supervises labor contract administration.
Reviews schedule changes and provides input to planning department.
Implements customer service procedural or process changes.
Measures and reports daily performance to the Director or other station leadership.
Ensures compliance with company policies and all regulations of federal, state, and local airport authorities.
Job-Specific Experience, Education & Skills
Required
A minimum of 5 years’ experience in guest services or customer service.
A minimum of 2 years’ leadership experience.
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
Budget management experience.
Analytical, with strong decision-making skills, and the ability to problem-solve.
Willingness and ability to instruct and train staff.
Proven ability to motivate employees and improve and enhance group dynamics.
Proven ability to use tact in communicating with others and able to constructively resolve problems.
Strong communication (e.g., verbal, written, and listening) and presentation skills.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
High school diploma or equivalent is required.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Experience in station operations, passenger service, cargo handling, or ground operations.
Knowledge of scheduling shift work, administering bargaining unit employees, and budget controls.
Experience managing large work groups.
Knowledge of Alaska Airlines System Regulations, and FAA policies and procedures.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Range
$84,200 -- $126,300 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
8/21/2025
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Location Portland
A: Y - T1
L: LI-B
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Job Locations USA-OR-Portland
Requisition ID 2025-16648
Category Corporate & Operations