Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program. 

Are you ready to lead a complex operational team in a fast-paced, dynamic airline environment? Reporting to the Director, Operations Control, WestJet is seeking a seasoned professional with extensive experience in operational leadership to join our team as the Manager, Operations Coordination. This critical role provides operational and people leadership to the Operations Coordination team, ensuring safety, efficiency, and continuous improvement in WestJet’s operations.

Key Responsibilities:

• Lead and mentor the Operations Coordination team, including leads, coordinators, and advisors.
• Foster a motivated, high-performing team environment by ensuring proper organization, staffing, and professional development.
• Oversee the development, implementation, and maintenance of manuals, policies, processes, and standard operating procedures to support safe and efficient operations.
• Build and maintain strong relationships with internal and external stakeholders to address operational challenges, irregular operations, and performance improvements.
• Continuously evaluate and enhance Operations Coordination processes and communication flows to maximize effectiveness.
• Provide 24/7 on-call escalation support to address operational needs and ensure smooth coordination.
• Identify and implement strategies for improving the service and support provided by the Operations Coordination team.
• Ensure compliance, support investigations, and oversee corrective actions, including managing Incident/Hazard reports through the Safety Management System (SMS).
• Represent Operations Coordination in interdepartmental meetings, projects, and initiatives.
• Deliver ad-hoc analysis, reports, and updates to support commercial planning and decision-making.
• Perform additional duties as required.

Qualifications:

• Experience: 3-5 years in an airline operational environment required; 3 years of experience leading teams in a high-pressure setting is preferred.
• Education: Secondary education preferred; a post-secondary degree or diploma in aviation, operations management, or a related field is an asset.
• Regulatory Knowledge: Strong understanding of Transport Canada regulations and their application.
• Leadership Skills: Proven ability to inspire respect and credibility through actions, with a strong track record of leading and motivating teams.
• Decision-Making: Success in meeting tight deadlines and managing multiple priorities in a fast-paced, ever-changing environment.
• Interpersonal Skills: Demonstrated ability to build and maintain collaborative relationships across teams and stakeholders.
• Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
• Safety Focus: Capability to perform SMS leader responsibilities as outlined in the Company Safety Manual (CSM).
• Technical Proficiency: Proficient in the Microsoft Office Suite and Airline Operations Systems preferred.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion  

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know.  We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.  

For more information about everything WestJet, please visit WestJet.com.  

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