IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.
- Excellent written and oral communication skills
- Required to handle Twitter, Instagram, Facebook, LinkedIn etc handle with a high user base (6.1+ lac fans & followers)
- Understanding of tools like Google Analytics, Facebook Insights, Twitter Analytics, YouTube analytics, or any other social media monitoring tools.
- Brand Development, Identify Target Customers, Set Clear Objectives, Visual Design and Web, Development Strategy, Promotion Strategy, Engagement Strategy, Conversion Strategy.
- Measure & Analyze: - You’ll need to determine the KPIs (key performance indicators) that matter most to your business- Audience Growth, Audience Profile, Audience Engagement, Content Reach, Leads, Response Rate, and Quality, Negative Feedback.
- Develops and manages overall social media strategy (objectives, metrics, strategies & tactics, timeline, accountabilities).
- Ensures all corporate social profiles are properly claimed, optimized, promoted, and managed.
- Manages brand voice of the company in social media.
- Facilitates content creation
- Monitor and present relevant data, trends, successes, exceptions, etc.
- Monitor and analyze social conversations around the brand, competitors, and other relevant keywords
- To present daily, weekly, and monthly reports to Sr. Management.
- Engage with customers who reach out to us on social media, conduct thorough fact-finding by coordinating with our operations team.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
