As an MSP Operations IT Program Manager for Aerospace Technologies BGA Afterspanet at Honeywell, your role involves leading MSP enhancements to improve customer satisfaction and / or operational excellence. You will work with the MSP Operations Team (Avionics/Components, Claims and Engines/APUs) to prioritize and justify MSP IT enhancements, update or develop KPIs, and collaborate with cross-functional teams to deliver MSP enhancements. You will report to the Sr. Director of MSP Operations and work mainly with teams in Phoenix and Mexicali, with occasional interaction with Europe/APAC.
Key Responsibilities:
- Develop scorecards and schedules for MSP enhancement projects.
- Secure project funding and developing schedules with IT teams.
- Ensure timely and accurate system enhancements.
- Execute improvement projects to enhance customer and MSP performance metrics.
- Serve as the escalation point for critical MSP reporting/systems.
- Partner with IT teams supporting systems like SAP, SFDC, Portal, and phone systems.
- Provide monthly performance summaries and scorecard/metric reports.
- Conduct weekly meetings to review schedules, commitments, and barriers to execution.
- Identify and resolve issues with existing projects or manual workarounds.
Qualifications
Requirements:
- Minimum of 10 years of experience in Customer Support, Program Management, or Engineering.
- Strong communication, problem-solving, decision-making, leadership, and team management skills.
- Proficiency in support management tools and systems like SAP, SFDC, Portal, and phone systems.
- Ability to manage complex operations and projects.
Preferred Qualifications:
- Bachelor’s degree in business, Finance, Engineering, or Supply Chain.
- Diverse background in engineering, operations, quality, planning, procurement, and customer-facing roles.
- Resourceful, results-oriented, and action-biased with a sense of urgency.
- Strong leadership and influencing skills in a matrixed organization.
- Customer-centric mindset and passion for exceptional service.
- Attention to detail, organizational skills, and strategic thinking.
- Familiarity with Portal (Claims, MSP Engine/APU, and Avionics).
About Honeywell: Honeywell Aerospace Technologies products and services are found on virtually every commercial, defense, and space aircraft globally. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more. Our solutions improve air travel, fuel efficiency, aircraft maintenance, flight arrivals, safety, and comfort. Honeywell is committed to introducing state-of-the-art technology solutions to enhance efficiency, productivity, sustainability, and safety in high-growth industrial spanets. In 2023, Honeywell Aerospace Technology had revenues of $14B and approximately 21,000 employees globally. Honeywell is an equal opportunity employer.
