Drive customer satisfaction by managing key accounts, building strong relationships, and delivering innovative solutions. Be the bridge between clients and our world-class aviation services, ensuring excellence and growth. Elevate your career with a global leader in aerospace!
Tasks- Manage large customer accounts and Open Loop product contracts
- Oversee P&L, cost control, analysis & reporting
- Negotiate contract amendments with sales and internal stakeholders
- Drive product/process improvements and solve complex challenges
- Collaborate on contract adjustments with business units
- Provide written/verbal reports to customers and Aircraft Component Services management
- Document processes and ensure procedural compliance
- Ensure revenue and margin growth; prepare offers/business plans
- Implement sales campaigns and customer satisfaction measures
- Support key customers, coordinate ACS
- Build strong customer relationships, identify upselling opportunities
- Optimize service provision, ensure contract compliance
- Manage national/international customer communication
- Lead special projects and tasks
Elevate Your Career as a Key Account Manager
Build lasting client partnerships, drive growth, and shape the future of aviation with a global leader. If youre passionate about customer success and ready to take your career to new heights, apply now and join our dynamic team!
RequirementsThe ideal candidate should meet the following requirements:
- Degree in Engineering/Business Administration
- 8+ years in customer relations/Customer facing / client servicing role, preferably in technical customer service/sales in Aviation/ Aerospace/MRO)
- Need a legal work permit to work in location
- Advanced Excel, SAP a plus
- Strong analytical and negotiation skills
- Intercultural competency
- Strong English communication skills
- Creative and proactive approach to work
- Able to work independently and take initiative
CompanyAbout Lufthansa Technik Services India Pvt Ltd.
Founded in 2005, Lufthansa Technik Services India (LTSI) is a fully owned subsidiary of Lufthansa Technik AG (LHT) of Germany. Based in Bengaluru, our 500+ team delivers value-added services to Lufthansa Technik’s Maintenance, Repair, and Overhaul (MRO) spectrum for all common commercial aircraft types (Airbus, Boeing, Embraer). LTSI specializes in customer service, supply chain management, digital and engineering services, procurement, airfreight and financial services for the aviation industry.
