The Manager of Flight Operations manages a complex and busy flight operation. The right candidate for the job is driven, energetic, competitive, and able to adapt quickly in a fast-paced and extremely detail-focused environment.
DUTIES AND RESPONSIBILITIES
• Recruit, select, onboard, and train new operations personnel.
• Mentor, support, discipline, and terminate personnel as warranted.
• Work according to company culture and values, adhering to and enforcing all company
policies, processes, and procedures.
• Collaborate with senior management on policy or procedure updates and revisions as
warranted.
• Maintain a deep understanding of customer needs and monitor their preferences.
• Continually update and maintain an accurate customer preference database.
• Maintain strong relationships with the existing customer base.
• Engage and motivate the sales team to increase performance.
• Ensure the sales and ops teams work as a positive unit and share their best practices.
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Provide expertise when adjusting pricing and discounting rates.
• Provide advanced negotiation expertise.
• Ensure the sales and operations team work cross-functionally with other departments.
• Ensure compliance with all Federal Aviation Regulations and Company approved
manuals.
• Have a thorough knowledge of Air Traffic Control, Weather, NOTAMS, Flight planning.
• Have a thorough understanding of aircraft performance and direct operating costs.
• Have a thorough understanding of worldwide flight planning.
• Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each flight.
• Manage all functions of the Flight Operations team.
• Demonstrate leadership that embodies the spirit of teamwork between all departments
and management.
REQUIREMENTS
• Bachelor’s degree or equivalent aviation experience required.
• Must have at least 5 years in a management role at Part 135 or Part 121 carrier.
• Part 121 Dispatch License strongly preferred.
• Must be self-motivated, ethical, resourceful, and results-driven.
• Must possess excellent interpersonal and organizational skills.
• Must possess excellent negotiation and strong decision-making abilities.
• Ability to handle and maintain the confidentiality of sensitive information.
• Ability to motivate teams and lead through influence.
• Strong leadership and coaching skills.
• Ability to translate strategies into operational and tactical goals and track performance.
• Excellent time management skills.
• Intermediate knowledge of Microsoft/Apple Office programs.
• Must be able to pass TSA/DHS background check.
