We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.

Commercial Business Operations Team

Bring your experience and join the Commercial Business Operations team as a Customer Experience Manager (CEM). You’ll support the Commercial Sales team, representing Bell to customers, and advocating for Bell and our products. You will leverage your skills by developing and managing customer relationships, leading the customer through aircraft completion and the delivery process. You will lead and manage all support functions from firm aircraft orders through delivery of the aircraft and manage the hand-off to our aftermarket support network.

What you’ll be doing as a Customer Experience Manager

• Maintain communication and work closely with Bell Regional Sales Manager for support through the welcome to Bell process and delivery. Meet aircraft delivery AOP goals within budget and within contracted time. Serve as primary coordinator between customers and others at Bell i.e. Sales Manager, Contracts, Operations, Programs, and applicable regulatory support departments/agencies guiding the customer from aircraft order firmed through delivery of the aircraft.
• Lead all post-purchase agreement/contracts/amendments configuration and design reviews, delivery activities, customers coordination & support customer needs throughout the process – supported by model Configuration Managers, Completion Center Customizing Design/Engineering, and other Bell stakeholders.
• Evaluate purchase agreement/contracts/amendments and build plan for aircraft configuration data accuracy, compatibility, functionality, deliverables, delivery month/year, training, shipping requirements etc. Help support Interior and Exterior Design meeting between the customer and Bell styling team. Manage communications between customer and Bell functional teams to finalize aircraft customizing, documentation and transportation to final delivery location. Monitor aircraft production pace to meet contractual delivery date.
• Maintain a comprehensive knowledge of the technical aspects of Bell aircraft, mission capabilities, technical documentation, airworthiness compliance requirements, aftermarket products and new customizing options. Stay informed of State, Federal and International Regulation requirements related to aircraft certification, exportation, licensing, registration taxation, etc.
• Manage the customer’s introduction to the Bell aftermarket support network, regional CSE and aftermarket sales manager. Maintain a high level of customer satisfaction with excellent NSDR scores and Delivery Experience Survey scores.
• Other duties as assigned

Skills You Bring To this Role

• Polished communication skills
• Excellent customer service skills
• Excellent customer facing written and verbal communication skills
• Proficiency with Salesforce
• Ability to work with the regulatory agencies, customers, and cross-functional personnel
• We are looking for experienced, driven aviation personnel with a passion for customer experience.

What you need to be successful

• Minimum 7 years of aviation industry experience is required.
• Minimum 3 years of experience required in aircraft configurations, MRO/CRO operations, Project Management, or progressive leadership experience in an aircraft operational environment
• Bachelor's Degree in Business, Sales, Engineering, Project Management, Aviation, or related field.

Preferred

• Experience managing a customer from initial sales through the acquisition and delivery process
• Demonstrated ability to work effectively and collaboratively in a geographically distributed organization
• Prior sales experience with >$1M luxury items
• Prior rotorcraft industry experience
• A&P License or Pilot license
• Bell product experience
• Project Management experience
• FAA, TCCA, or EASA ratings are a plus
• International business experience
• Foreign language skills

What we offer you in return

• 80 hours of Personal Time Off (PTO)
• 120 hours Vacation time
• 12-13 paid holidays per year
• 6 weeks parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• On-site Bell Piney Flats fitness center (employees only)
• Access to Employee Resource Groups
• And so much more

It’s time to make your mark on the future of aviation. Join us on this mission, and let’s make history together.

We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values.