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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for!

This role is responsible for customer service of Pratt & Whitney Geared Turbo Fan new spare parts business for our critical and strategic customers.

What You Will Do:

• Management and timely support of large, complex, & high-volume customer DTO.

• Develop and maintain effective customer relationships through frequent communications (email, phone calls, onsite customer support.)

• Manage all aspects of customer order management to fulfill customer requirements on time

• Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, etc.)

• Identify and communicate/escalate critical part requirements for airline customers & shops

• Support regional manager with escalation and ensure timely resolution of customer request on a global basis. 

• Support general customer operational issues related to spare parts

• Engage with customers on a weekly basis in support of organizational sales goals

• Up to 10 travel

What You Will Learn:

• Geared Turbofan Afterspanet Overhaul process

• Commercial Engines business models

• End customer interaction

Qualifications You Must Have:

• Bachelors Degree and 10 years of experience to include commercial airlines business, customer service or engineering or an Advanced Degree and 7 years of experience to include commercial airlines business, customer service or engineering

• Knowledge of engine and part nomenclature, engine maintenance and overhaul procedures

• Experience supporting continuous improvement projects

• Microsoft office experience

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Working knowledge of SAP preferred

• Data Mining experience

• Frequent collaboration in a team environment; should also be able to work independently

• Highly adaptable in fast faced and evolving industry

• SAP experience

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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