Reporting to the Manager Crew Accommodation and Transportation, this position will manage crew (pilot and flight attendant) hotel and ground transportation administration including planning, site visits, hotel selection process and quality management.

Conduct site visits to evaluate accommodation and transportation alternatives with teams that include union representatives (pilots and flight attendants) and representative(s) from 3rd party hotel sourcing supplier(s) 
Become the subject matter expert on accommodation and transportation requirementsDevelop and maintain processes as selection criteria changes and evolvesPropose recommendations and solutions based on site visits as defined by manager Participate in stakeholder meetings and action approved recommendations
Propose policy changes and protocols for approval by direct managerAnalyze and monitor category spend.  Identify root cause of issues and recommend solutionsDevelop automation of the Pilot and Flight Attendant hotel accommodation and ground transportation requirements, usage, and costSet up monthly hotel file for both Pilots and Flight Attendants; verify and adjust as needed in coordination with API and the Pairing Production TeamCollaborate with Crew Resources teams regarding hotel usage and future requirementsEstablish new hotel & ground transportation reports to conduct qualitative and quantitative analysisManage vendor quality assurance issues, including complaints/comments about hotel or transportation services. Work with 3rd party vendor to address significant hotel quality issuesConduct hotel quality and performance auditsConduct special analyses as required by the Crew Administration teamPrepare and distribute required hotel reports and assure the timely and accurate reporting on hotel analysis and data trendsAssist Crew Scheduling with day-of-operations issues related to crew hotels and transportation, especially for irregular operationsAdditional duties as required to support the department

Postgraduate degree in a related field (e.g., Business Administration, Aviation Management, Industrial Relations) or equivalent years of experience.Minimum of 3 + years of experience in a similar position. Ability to build and maintain effective working relationships with both internal and external customers while using a high degree of professionalism and discretion is essential.Excellent communication skills (oral and written) and Well-developed interpersonal skills.Strong analytical and problem-solving skills.Full proficiency with Microsoft Office software (Word, Excel, and PowerPoint).Ability to multi-task, work under pressure, meet tight deadlines, and accommodate changing prioritiesKnowledge and experience using Crew Netline, Communicator, Globe, and other Air Canada systems, an asset.Previous experience working with collective agreements, in particular the Air Canada/ALPA Collective Agreement and/or Air Canada/CUPE (Airline division/Air Canada Component) Collective Agreement, an asset.Crew Resources and/or Hotel Management experience, an asset.Flexibility with work hours and days, including the ability to adjust schedules on short notice to support the functions of the Crew Accommodation Manager as needed.Availability to be on call for day-of operations, including holidays and weekends, and willingness to travel extensively to support the operation.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.