Main accountabilities include:

• Responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
• Consistently always deliver the highest possible level of customer service.
• Responsible for ensuring the airlines product is delivered consistently to service level standards and on time performance targets to our customers.
• Be pro-active in all areas by forward planning and taking responsibility for the job in hand.
• Ensure the safe and correct control of all resources on the Ramp.

• Comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
• Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
• Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.
• Assess relevant training needs for department employees including assessment methods and measurement systems entailed.
• Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
• Ensuring the department follows a consistent Human Resources process, with the relevant company policies being always delivered.
• Closely monitor absenteeism and put improvement plans into effect when necessary.
• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.

• Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies
• Required to attend the mandatory training imposed by the Company and Airlines as per each job role

• Any other reasonable duties as requested by any direct or indirect report.
• Always promote a professional image applying the Company Uniform Standards.
• To understand and operate all equipment safely, effectively, and correctly and in line with the relevant training given.

Qualifications and Experience:

• Proven leadership skills and experience.
• Must be a minimum of 18 years of age and legally able to work in Canada.
• Must have valid Driver’s license and hold a DA.
• Demonstrate ability to lead, coach and develop staff.
• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
• Extensive experience in Ramp handling and good understanding of the operational departments preferred
• Proficient knowledge of the standard ground handling procedures.
• Familiar with Airline procedures, Airport procedures, Airport regulations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• SLA driven to meet customer expectations by delivering excellence.
• A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, local third-party providers.
• Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
• Must be flexible to adapt to changing demands/circumstances/weather conditions.
• Calm and approachable manner.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to lift to 70lbs when required
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.