Delta’s brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers’ travel experience. The role of Operations Analysis & Performance (OAP) is to support this mission by providing strategic insights by first understanding business processes and then leveraging data and analytics to drive continuous improvement efforts.

The Analytics Leader will work closely with front-line leaders to develop creative solutions to current business challenges. We are looking for data curious candidates that seek to understand process and can connect with our business partners to leverage data and drive improvement and is able to take a project from end-to-end: gathering business requirements, working with all contributors to the project, and delivering results to the stakeholder without much oversight from a supervisor.

Data has transformed the way Delta operates and the Operational Analytics team is the core of the data strategy. The team leverages the data environment to deliver forward-looking insight to business leaders through a variety of analytical techniques. You’ll be empowered to drive innovative analyses using both structured and unstructured data, flagging opportunity areas every step of the way.

Responsibilities:

• Practice safety-conscious behaviors in all operational processes and procedures
• Have a team first attitude with the success of our team and business partners as the top priority
• Understand the business operation and how the data is able to represent the performance or processes
• Locate and extract data from a variety of sources for use in analysis, models, and project development
• Use descriptive, diagnostic, and predictive analytical techniques to highlight business challenges, potential solutions, and relevant tradeoffs
• Leverage emerging technologies and identify efficient and meaningful ways to communicate data and analysis in order to satisfy divisional needs
• Develop and improve automated reports, analyses, or dashboards to support senior divisional leaders and the front-line employees
• Be able to cater tools to each audience appropriately
• Build trust with the business teams in order to be a useful thought partner
• Support process improvement and project management engagements for both individual business units and cross-divisional initiatives
• Present findings and recommendations to OAP and divisional leaders
• Train and mentor other team members in various skillsets and subjects
• Be intellectually curious, ask questions and speak up when they have an idea
• Be independent workers who look for problems to solve, come up with innovative ideas, and drive implementation of solutions

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare