Job Summary:
The FalconCare Maintenance Representative will provide on location oversight of maintenance being performed on FalconCare covered aircraft. This includes making recommendations with respect to cost effective repair options while ensuring that Dassault Falcon Jet (DFJ) meets its contractual support obligations to these programs. Negotiate with service providers as necessary to resolve any invoicing disputes. Responsible for customer follow-up to ensure timely resolution of any invoicing or coverage disputes and to control associated costs
Principal Duties:
Provide on location oversight of maintenance being performed on FalconCare covered aircraft
Provide answers to questions regarding FalconCare, warranty and commercial program coverage
Recommend cost effective repair options while ensuring DFJ meets contractual support obligations to programs
Assist review and processing of FalconCare and warranty invoices
Negotiate with service providers to resolve invoicing disputes
Responsible for customer follow-up to ensure timely resolution of invoicing/coverage disputes and to control associated costs
Analyze expense elements to focus company attention on cost saving areas
Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Help Desk, and Service Engineering) to ensure proper level of customer support
Provide training to customers and service center personnel on FalconCare and warranty processes
Non-Principal Duties:
Make recommendations for increased dispatch reliability and cost efficient maintenance
Work with authorized service centers in establishment of new flat rates and periodic review and updating of existing flat rates for scheduled inspections and frequently seen tasks
Review in-service aircraft prior to enrollment
Other duties as assigned by management
Minimum Qualifications:
FAA A&P license required
Minimum of five (5) years of hands-on technical experience on corporate aircraft, preferably Falcons
Minimum of two (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concerns
Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs
Able to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines
Excellent PC and Microsoft Office skills
Self-starter who takes initiative and works well with minimal supervision
Excellent verbal and written communication skills with ability to effectively interact with staff/customers
Additional Desired Qualifications:
Aviation Management experience
BS degree in Aviation related studies
Basic knowledge of accounting and budgeting principles
Working Conditions:
Office/hangar environments
Occasional travel for meetings with customers, vendors and Dassault in France
Occasional travel to various service centers to oversee maintenance
Occasional overtime/weekend work to meet deadlines
