Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Key responsibilities and duties but not limited to:

•    Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process;
•    Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
•    Review information on estimates and invoices with the CPM;
•    Work with finance department in setting up and managing customer accounts in the ERP system;
•    Communicate with operations and management regarding customer issues, needs and concerns;
•    Ensure all Cycle Zeros are accurately completed prior to induction of product;
•    Receive and process customer and intercompany purchase orders;
•    Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
•    Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
•    Customise the production plan and project plans in close liaison with production, engineering and logistic support.  Update the ERP system as required to ensure all plans on track and accurate;
•    Create, update and maintain all relevant reports and KPIs as required;
•    Manage time effectively, meet personal goals and work effectively with other members of the team and business;
•    Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
•    Follow company policies and procedures and where necessary create procedures;
•    Answer incoming calls and provide front line support;
•    Create and maintain a coherent filing system;
•    Willing to work flexible hours as required;
•    Present a professional image at all times to customers (internal and external).
•    Attend and participate in all meetings as necessary;
•    Active participation in operational improvement activities and projects as applicable;
•    Cover and support other CSRs within the team (irrelevant of product).
•    Perform all other duties as needed to ensure departmental efficiencies.

Competencies:
Core:          
•    Good interpersonal/communication skills – both written and verbal.
•    Adept at building effective working relationships to benefit Customer needs.
•    Strong financial acumen both in terminology and processes.
•    Follow and write processes and procedures.
•    Self motivated and able to prioritise and manage own workload.
•    Does require fluent communication in English language.
•    Meet the Company’s health screening and surveillance requirements.

Essential
•    Customer facing experience.
•    Full understanding of financial terminology and processes.
•    Strong planning, organizational, analytical and problem solving skills.
•    Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
•    Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.

Desirable
•    Aviation experience.
•    Salesforce.com experience.
•    Full Driving Licence would be required.
•    Ability to work flexible hours.
•    Willingness to travel within UK and internationally where required.
•    Working in an office setting, spending extended periods of time sitting at a computer.
•    Knowledge of products/engines/propellers/accessories in respective business.
•    Experience of using ERP systems or similar enterprise resource planning tool.
 

Organisational Relationships:
•    Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
•    Actively contribute in other functional areas not directly related to Customer Services i.e. Operations, Technical, Quality and Material.
•    Work effectively with colleagues and other internal departments.

Professional Qualifications/Education and Training:
Essential:
•    Customer administrative Role
•    Microsoft Computer skills to a high level of competency 
•    Financial acumen; prior experience or formal training
•    Does require fluent communication in English language

Desirable:
•    Degree

Experience:
This should detail the type of experience that would be relevant to the role in order to help demonstrate competency.
•    Customer Administrative Experience
•    Computer skills at a high level of competency especially in Excel and Word