Patient Financial Services - Education Coordinator - Phoenix, AZ
Sign on Bonus up to $7,500
Join Our Life-Saving Team in Phoenix, AZ!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Patient Financial Services team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As a Patient Financial Services Education Coordinator, youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Responsibilities Include:
Patient Financial Services (PFS) Educator will be responsible for developing and performing or coordinating the majority of all Revenue Cycle Management (RCM) process training. The training audience will include both, new hire and existing employees. The trainer will design and deliver learning curriculum, training, and testing materials that PFS employees are expected to learn to enable them to meet performance expectations. In addition, the Educator will coordinate activities with the PFS Project Manager and other leadership staff develop research and testing projects as part of an effort an RCM continuous process improvement program. Further, the Educator will participate in the development of testing instruments to qualify employees for specific positions or validate training retention.
Job Summary:
- Responsible for developing training materials and conducting training sessions for PFS Employees
- Design effective training programs for all applicable software systems within PFS
- Schedule training classes for all PFS employees as required (Group or Individual setting)
- Creating a training class and agenda for new PFS employees
- Creating educational material specific to payers
- Creating educational material visual and written for employees specific to job assignments
- Coordinating educational opportunities for PFS staff with other subject matter experts internal or external to PHI.
- Creating testing material for knowledge base assignments.
- Coordinating with other management team members to assist with various training needs across the department, by request.
- Participate in the development of periodic process audits to validate or discover opportunities for process improvement either based on requests or a periodic quality control plan.
- Maintaining records of all training classes and sessions for all employees
- Maintaining and updating training material on the SharePoint website
- Assist in auditing work performed by employees to determine remedial training for areas of improvement.
- Participate in the development of performance requirement criteria on which bonus structures are to be based.
- Other related duties as assigned.
Location/Schedule:
The Successful Candidate Will Have:
- BS/BA in Business in Health Care or Adult Education required.
- Have 2 years of previous experience in education or training.
- Have 2 years of pervious medical billing experience.
- Training Certifications preferred.
- Proficient in MS Office Software
- Must be able to pass a pre-placement drug test and background screen.
- This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
Our Core Competencies:
- Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage:
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
