De Havilland Aircraft of Canada is currently searching for a Dash 8-100/200/300 & 400, Systems Engineer to join the In Service Engineering & Technical Support team. This position is responsible for providing technical expertise and solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.

Working as part of a customer facing team, this position is responsible for providing technical expertise on specific aircraft types. Supporting our fleet with solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.

Key Responsibilities

• Responsible for regular monitoring and analysis of fleet data. Fleet Level/Operator Level/DR/IR. Provide recommendations and development of corrective actions were required to manage diverting trends. Monitor effectiveness of released modifications.
• Conduct, coordinate and report on redesign investigations, root cause analyses and corrective actions of fleet issues, which may lead to procedural and/or product changes.
• Represent operator perspective during internal meetings and project development.
• Provide deliverables such as In-Service Modsums, All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In Service Activity Reports and other fleet communications.
• Provide system specific knowledge to reports and communication packages for customer meetings, regional reviews, conferences, working groups and other initiatives.
• Develop and deliver system specific training to operators and internal focals.
• Manage detailed/complex technical requests to meet committed turnaround times / customer requirements.
• Provide on-site assistance at operators’ facilities as required
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management. Provide In Service Fleet representation to CARB, Triage, Upcoming safety projects.

Qualifications

• Bachelors degree in Engineering or AME license or equivalent.
• A minimum of five (5) years’ experience in aviation manufacturing, vendor or airline maintenance and airline environment.
• Experience with Office 365 applications will be considered an asset. 
• Must be able to work with a minimum supervision and with cross functional teams.
• Familiarity with the De Havilland aircraft family will be considered an asset. 
• Able to support flexible working hours as part of a 24/7/365 operation.

Skills

• Proficient in PC use, MS Office applications and data base tools.
• Solid background and understanding of aircraft structures, systems, and maintenance.
• Strong Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience.
• Superior communication skills both to internal and external stakeholders with the ability to ensure professional communications in a highly charged and dynamic environment.