Company Description
At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
Role Introduction
To support the strategic goals of Digital workplace & Network team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT network infrastructure & platforms.
Key Responsibilities
- Leverage key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
- Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
- Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
- Make strategic decision on how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
- Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
- Provide support with the resolution of operational incidents, and determine the root cause of the problem
- Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best-in-class level of successful change
- Cross team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
- Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
- Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
- Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
- Build and maintain strong relationships with key hardware and software vendors and delivery partners
- Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g., interviewing, modelling, and surveying)
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from the underlying business problems
- Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
- Cross team collaboration with other IT domains to drive business and technology innovation
- Keep abreast of the corporate strategy, business plan and latest industry trends
- Available to provide 24/7 support as required
E&A Responsibility
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
Knowledge, skills, training and experience
- Minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience
- Must have proven technical experience of working in a complex IT infrastructure environment
- Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
- Ability to work well with others and as part of a technical team
- Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
- Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
- Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
- Ability to understand strategy and align tactical and strategic work in a well-balanced way
- Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
- Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies
DESIRED SKILLS
- Solid hands on technical skills in Multi-Cloud environment
- Experiences on handling Multi-VRF, Dynamic routing network environment, Cloud L4-7 Load balancer (AWS / Azure / AliCloud)
- Experiences on handling interconnection between cloud and on premise
- Experiences on handling Cloud network security Group
- Experiences on handling traditional L4-7 Firewall & L4-7 Load balancer
- Experiences on VPN solution (remote access, Site to Site, DMVPN)
- Experiences on both WAN & LAN Troubleshooting
- Knowledge in Software Define Network, Cloud networking, 2 Factor authentication, network hardening or Security scanning
- Hands on technical skills in Routing and Switching
- Knowledge in Data Center Operation
- Experiences on handling IPS/IDS product, host based firewall
- Experiences on NAC / AAA framework Solution
- Experiences on WiFi Controller solution
- CCNP/ AWS Certified Advanced Networking - Specialty is preferred
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
