• Bachelor’s degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of experience leading or managing projects with multiple stakeholders
• One (1) year of experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement 
• Proficient with Microsoft Office suite
• Ability to research, analyze, and synthesize information/data and provide appropriate recommendations for learning solutions
• Excellent verbal and written communication skills, including a strong attention to detail
• Excellent organizational skills
• Agile and flexible to contribute to multiple project types simultaneously
• Ability to manage multiple tasks simultaneously
• Ability to work well with others as part of a team
• Ability to work well under pressure, meet deadlines and adapt quickly to changing information and priorities
• Available for occasional overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Master’s degree in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement
• Four (4) years’ experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvement
• Airline industry experience
• Proficient with learning development tools, such as Articulate Studio or Storyline
• Experience using MS Project, Workfront, or other project management software
• Experience consulting with clients to determine the best instructional solutions and/or strategies
• Proficient with SharePoint

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)