Job Summary:
The Systems Engineer will provide systems specific support for all model Falcon aircraft to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and customers in regard to Electrical and Fire Suppression systems. This includes troubleshooting and answering technical concerns/questions in regard to their related systems. Monitor system/component failures and usage to identify potential fleet issues, providing feedback to improve
Principal Duties:
Provide support to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and/or customers to resolve issues including AOG support
Act as a focal point for all Dassault Falcon Jet (DFJ) departments providing input on technical issues related to systems support
Attend/prepare regular meetings
Provide feedback, make recommendations regarding product improvements to program management
Review documentation for technical accuracy, spelling, grammar and readability prior to customer release
Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation (DA)
Validate service bulletins and maintenance procedures with W/H customers/DAS facilities on behalf of DA
Track, monitor and report findings for special investigations of failed equipment in coordination with DA
Deliver information to customers through letters, articles and presentations (seminars, customer meetings)
Support DFJ model specialist as required for system based technical issues
Support investigation efforts of NFF and DOA parts
Develop/deliver presentations at customer meetings and company seminars
Minimum Qualifications:
BS degree with emphasis on aviation or equivalent experience
Three (3) years of experience in technical aspects of aircraft support/system design
Proper system knowledge and good judgement in problem solving
Multitasking and priority management skills
Ability to read wiring diagrams and aircraft schematics
Strong written and verbal communication skills
Team player with a cooperative and helpful nature
Strong computer skills and proficient in using Microsoft Office
Able to manage standard projects/tasks without supervision
Ability to find solutions and/or alternatives/workaround in best interest of customers and the company
Completed a presentation training
Developed and presented material for customer seminars/support meetings
Completed an exchange program with DA counterparts
Additional Desired Qualifications:
A&P license or equivalent experience strongly suggested
Experience with Falcon aircraft or Business Jet Support experience
Experience in Customer Support
Experience in system/component failure analysis and/or aircraft system maintainability/reliability analysis
Familiarity with French language
Knowledge of Federal Aviation Administration (FAA) regulations
Knowledge of aircraft systems
Knowledge or experience with 3D design software (CATIA V4/V5)
Working Conditions:
Office environment
Domestic and international travel when necessary to accomplish job responsibilities (5-10 travel)
