Through DoD SkillBridge and Hiring Our Heroes, Sierra Nevada Corporation provides internships to service members transitioning to the civilian workforce. These internships include up to six months of on-the-job training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and build professional networks as they prepare for their transition to full-time civilian work.
If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. Youll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. Youre technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. https://www.sncorp.com/company/business-areas/
Responsibilities:
Use skills and real-time expertise to provide technical support and troubleshooting for our products and services at critical or highly sensitive base or remote locations
Directly interface with the USG end user and customer, assessing customer needs and determining the most appropriate technical solution.
Technical responsibilities include support of the deployment of system upgrades to such as technical refresh of systems, technical installation of major hardware/software upgrades, system error detection and correction, and configuration management.
Working under limited supervision providing technical expertise in maintaining, troubleshooting, and upgrading Enhanced Vision Systems.
Terrain data management directly supporting mission planning and analysis hardware and software
Must-haves:
Currently serving as active duty military and be eligible to participate in the DoD SkillBridge program
Bachelors degree in a related field of study and at least 3 years of relevant experience, higher level degree may substitute for experience
Related experience may be considered in lieu of required education
Software engineering experience
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
Familiarity with network and integration of traditional communications systems and sensors
Working knowledge of computers, networking and data storage (IP networking, network attached storage etc.)
Experience performing Maintenance, Repair, or Overhaul of Avionics Systems (Radar knowledge preferred)
Must be able to lift a minimum of 40 pounds.
Ability to interface with Engineering and Operations in the repair and upgrade of Enhanced Vision Systems
Ability to operate automatic test equipment to locate, diagnose, and repair defective parts and perform routine inspections on systems and equipment
Ability to understand US Army Aviation Maintenance Management Processes and Data Systems
Familiarization with equipment carry-on procedures, equipment chain of custody
Familiarization with DTED terrain data
Cognizant knowledge of airworthiness directives, procedures, and processes
Knowledge/familiarity with working for a military customer/in a military CONUS garrison environment
Hands-on experience with wireless networks, tactical communications and personal computers
Communication and customer interface skills
Thorough understanding of system level maintenance of networks and communications systems
Preferred:
Working knowledge of operating military units and logistics
Familiarity with the network and integration of traditional communications systems and sensors
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with RF, vehicle installation and maintenance procedures
Experience working with terrain data management in a mission planning and analysis environment
Hands-on experience with a wide variety of network related tools, concepts, technologies, best practices and security procedures, including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)
Strong knowledge of IP networking, routing protocols, server-client relationship, and Internet technologies (TCP/IP, DNS, HTTP, SOAP, XML, SNMP, CORBA, LDAP).
Familiarity with the network and integration of traditional communications systems and sensors
Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
Experience with RF, vehicle installation and maintenance procedures
Background in the Aerospace and Defense Industry, Government, or US Military
Leadership experience in the military or civilian organization
At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150 match up to 6, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.