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What are our expectations:

We are looking for a Digital Engine Services (DES) ProActive Analyst who will be responsible to monitor engine performance and operability health trends for selected engines. The candidate will be responsible for the review of engine anomalies, trend shifts and identify deterioration symptoms & signatures.  As part of this task, the candidate will be responsible to provide proactive recommendations through direct contact with customers and work in close cooperation with internal support teams. The candidate will work to identify fleet availability and reliability opportunities for continuous improvement. The candidate will be supporting development of engine health indicators to detect reliability drivers. The candidate will lead the improvement the precision of the indicators, develop procedures and documentation and will focus on Service readiness. As such, the candidate is comfortable with data manipulation and visualisation. The candidate will create and update scripts, dashboards and tables. The candidate will also be required to assist field service personnel in technical troubleshooting and AOG support as required and define new proactive engine health indicators.

The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions.  Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending.  The candidate shall also have knowledge of the ICA management. 

The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills.  The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in large data set analysis methods and tools will also be contributors to the success of the individual selected.  Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

What your day to day will look like:

• Monitor engine performance and operability health trends for selected engines as a daily data analysis service
• Review engine anomalies, trend shifts and identify deterioration symptoms & signatures
• Develop automated signatures based on threshold or machine learning algorithms on large data sets
• Provide visibility to P&WC Customer Support by way of a fleet based morning health trend status report using the DES internal web portal
• Capture improvement to detection tools and process, drive their implementation, deliver service definition, and monitor the quality of the delivered service.   
• Conduct detailed mission and utilization analysis comparing power usage (actual vs. planned) on large data sets
• Make direct contact with both external and internal customers to provide proactive recommendations 
• Log successes generated by the team and quantify business impact on the P&WC customer service organization. 

The tools you need to be successful:

• Bachelor or master’s in data science, software engineering, computer science, or aerospace engineering or equivalent
• Minimum of 5-8 years of engineering or relevant experience required in the field of aviation 
• Capability to lead complex projects from beginning to end
• Demonstrated knowledge of data visualisation tools, such as Dash, Python and PowerBI, of data analysis and database tools such as SQL, Python
• Demonstrated knowledge manipulation of large data sets
• Experience in presenting technical topics to wide range of audiences
• Customer interface experience and front-line support an asset
• Understanding of engine performance calibration testing, trend monitoring practices and engine control systems an asset.
   

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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