Summary and Objective
To monitor/communicate/report timely, accurate, and efficient information within the AOC as it pertains to daily flights/crew comms/delays/ or any other issues that could affect day of flights.
Essential functions
Flight Following: responsible for the accurate and timely flight following of the flyExclusive fleet and any supplier providing lift and the efficient dissemination of such information to the AOC and all other interested parties.
Crew Communication: checking in with crews prior to scheduled flights to verify they are in position, ready to receive passengers (if applicable), and not having any issues that could affect the flight or passenger experience
AOC Communication: communicating within the AOC any upcoming, current, or potential issues that are discovered during the flight following process. This could include ATC delays, weather delays, maintenance issues, late pax, late crew, etc. Working back and forth with the AOC and the crews on timing and potential resolutions for any issues.
Reporting: the report will capture multiple facets of each flight day including accounts, account types, routings, scheduled departure times, crew check-in times, actual departure times, delay codes, crew pairings, special notes if applicable etc. The input of accurate data is essential for accurate reporting.
Skills and Abilities:
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Self-starter who is highly motivated with strong initiative
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Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
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Effective time management
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Attention to detail
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Focus on excellence
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Adaptability
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Accountability and having hard conversations
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Strong Cognitive processing
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Understanding of computer applications and data entries
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Must be available and flexible to work variable shifts including weekends and holidays
Supervisory responsibilities
N/A
Work environment
Physical demands
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Ability to see and hear clearly
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Ability to read, comprehend, and speak English clearly
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Ability to sit, stand, and walk for extended periods
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Ability to regularly lift/move up to 30lbs
Dress Code and Uniform
Travel required
Required education and experience
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High School Diploma or Equivalent
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Excellent prioritization and coordination skills in a fast-paced environment
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Excellent written and verbal skills
Preferred education and experience
EEO statement
flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.