The Sr. HR Shared Services Coordinator is responsible for providing centralized human resources support to employees and managers across the organization. This role plays a key part in ensuring the efficient delivery of HR services including employee data management, payroll processing, benefits administration, and employee inquiries. The Sr. HR Shared Services Coordinator will also contribute to process improvement initiatives and ensure compliance with organizational policies and legal regulations.

This role will be on-site (M-F) in Duluth MN.

Duties and Responsibilities/Essential Functions

Employee Data Management:

• Maintain and update employee records in HR systems, ensuring data accuracy, timeliness, and confidentiality.
• Oversee employee lifecycle processes, including onboarding, transfers, and offboarding.
• Collaborate with HR teams to ensure data consistency and compliance with legal requirements.
• Process employment verifications.
• Schedule employee check ins and support HRBPs when needed.
• Organizational chart administration.
• Analyze trends and propose recommended solutions to correct reoccurrence.
• Insightful discovery of errors/gaps in data to improve data integrity.
• Provides specialized knowledge to resolve more complex issues.

HR Service Delivery:

• Serve as the first point of contact for employee inquiries regarding HR policies, procedures, and benefits.
• Provide support through multiple channels (email, phone, HR portals) to resolve employee issues efficiently.
• Collaborate and escalate complex HR issues to HR Generalists, HRBPs or management when necessary.

Compliance and Auditing:

• Ensure that all HR processes comply with federal, state, and local employment laws.
• Support internal and external audits by providing necessary documentation and reports.
• Assist with maintaining up-to-date knowledge of employment laws and regulations.
• Manage I-9 verification process/employment verifications while maintaining HR records.

Process Improvement and Automation:

• Identify opportunities for process optimization and automation within HR Shared Services.
• Participate in the implementation of new HR systems or enhancements to existing platforms.
• Develop and maintain clear and consistent documentation for HR processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors degree in Human Resources, Business Administration, Human Services or related field.
• Prior experience in HR Operations, shared services
• 4 - 7 years of experience in Human Resources.
• PHR, SHRM -CP Certification preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!