Specialist – Network Operations OCC

Job Description:

Salary: Competitive

Hours: Full Time

Location: Crawley

Contract: 12 month Secondment / FTC

Working pattern: 4 days on 4 days off pattern, which consists of 2 x Days and 2 x Nights

Closing Date: 19th April 2025

In a nutshell

Join us as a Network Operations Specialist, where you will be supporting the Network Operations Duty Manager with operational control and oversight of flying programme including flight watch. Additionally you will lead the continuous improvement of delay coding and disruption reporting.

You will be a part of the Operations Control Centre (OCC) team responsible for supporting the operations teams to pro-actively manage the Virgin Atlantic fleet and dynamically monitor the flying programme to deliver a safe and compliant operation aligned to our operational and customer ambitions.

Accurately logging and updating operational events in real time, providing necessary documentation and support to front line operational teams and stakeholders internally and externally.

Day to day

Ensuring the effective and efficient delivery of Virgin Atlantic’s flying programme, including supporting Network Operations Duty Managers with the tactical management, control, and planning across the operational planning window.
Primary coordination and point of contact for operational teams across the network including sharing operational updates and relevant information across the business. In addition to escalating issues as required.
Ensuring operational control and recovery management of the programme in the event of disruption - suggesting ideas and options to support recovery plan. Whilst maintaining continuous global flight and weather watch in line with company policy, to proactively manage, and where possible to mitigate, operational risk or disruption.
Supporting, and where necessary assist or brief, the flight crew of VAA aircraft with specific information relating to operational control, in the interest of flight safety and operational integrity.
Investigating and accurately record flight delays across the global network, in line with the company mission to drive continuous improvement of On Time Performance (OTP).
Support continuous improvement initiatives including event reviews, review and enhancement of OCC procedures.

About you

Ideally you will have a technical understanding of multiple disciplines involved in aircraft operations and a good understanding of multiple IT applications used in Operations (full IT training will be provided). Along with effective communication skills and emphasis on team collaboration.

Our Network Operations Officer role is also known as Network Operations Specialist internally. If flying operations is your passion, we would love to hear from you!

Our recipe for leadership

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Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2697

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Crawley , England, United Kingdom

Type

Contractor

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en