Responsible for the development, continuous improvement, and delivery of new corporate aircraft.
Inspection and support:
- Review and perform conformity inspections on the aircrafts in completions to meet the engineering specification and contractual requirements; Distribute reports for tracking discrepancies and corrective actions;
- Assist backshop in improving quality based on recurring discrepancies;
- Support the Quality Assurance department in setting criteria for new vendors and products based on customer expectations;
- Participate and provide feedback in engineering meetings:
- Conduct digital Mock Up review and Internal Specification Review;
- Lead customer meetings focused on engineering review;
- Anticipate and raise any delivery preparation concerns and share customer feedback from previous experiences;
Review commercial contracts:
- Review commercial contract and ensure specifications are met;
- Create delivery documents for aircraft and communicate with contracts team on potential issues;
- Quality assurance support for flight test:
- Quality assurance support during flight test (test passenger systems, and support flight crew in gathering data and performed functional test checklists);
- Activate avionics and documentation services for the customer in time for delivery;
- Report to headquarters and customer on aircraft flight test status and progress;
Customer Primary Point of Contact:
- Support the completions facility in customer experience improvement;
- Serve as customer primary point of contact during visits to the completion facility, delivery, inspections, and tours;
- Distribute progress reports on completion activities;
- Coordinate industrial priorities with production teams;
- Coordinate communication efforts with HQ, Contracts, Sales, and Customer Support;
- Assess project status versus the industrial master schedule and provide HQ feedback on milestones and possible delays;
Aircraft delivery:
- Manage all aspects of the delivery activities for the customer teams and completions center;
- Coordinate meetings and interactions with outside vendors;
- Participate in closing class and sign the contractual delivery documents;
- Negotiate squawk list with customer team;
- Distribute entry-into-service documents;
Post Delivery:
- Follow up with the customers technical team after delivery to determine the condition of the aircraft and their satisfaction with it, and to initiate any necessary corrective action;
- Assess recurring issues and communicate to the completions and engineering groups;
- Customer Experience;
- Create new template documents for improved communication;
- Support the completions facility in finding ways to improve the customer experience;
- Work with various department to improve process for increased efficiency and better customer interaction;
- Completions facility support;
- Participate in meetings to provide customer feedback to the facility;
- Assist production efforts in trouble shooting and resolving issues.
EDUCATION:
Bachelors Degree (or foreign equivalent of bachelors degree) in Mechanical Engineering or a closely related field
EXPERIENCE:
Five years of experience with the following:
- Aircraft delivery engineering
- Customer completions (business jet industry)
- Completions Specifications
- Drawings and Engineering Definition
- 3D processes using CATIA / PLM.
Experience may have been gained concurrently.
Occasional overnight travel is required internationally and nationally.
Salary: $118,893.00
