Senior Helpdesk Support Specialist

THERE. WHEN YOU NEED US.®

Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.

Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.

Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight!

Under direction of the IT Director and the Desktop Services Manger, the Senior Helpdesk Support Specialist is responsible for providing technical assistance and support to computer systems, hardware or software. The Senior Helpdesk Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions, and offering general internal helpdesk support across all locations.

QUALIFICATIONS: 

Education & Experience

• Associate degree with an emphasis in Computer Science or Management Information Systems desired
• Microsoft certifications desired
• 3 years’ experience required, 5 years preferred, of experience supporting a multi node, multi-site, Microsoft environment
• 3 years’ experience required, 5 years preferred, of experience with troubleshooting in a Windows environment
• 3 years’ experience required, 5 years preferred, of experience supporting end users over the phone, by email or in person

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Skills, Knowledge, and Abilities

• Advanced troubleshooting in a Windows environment
• Active Directory user account administration
• Understanding of basic networking LAN/WAN technologies
• Proficient with Microsoft Office Suite, with an emphasis on M365 and associated applications.
• Printer setup, printer driver installation/configuration and troubleshooting
• Able to troubleshoot connectivity issues
• Supporting back-end systems as assigned.
• Utilize the helpdesk ticketing system to track issues and follow through until resolution.
• Excellent written and verbal communication skills
• Excellent written & verbal communication skills with an ability to communicate clearly and concisely to all levels of the organization
• Strong analytical, troubleshooting, and technical skills with the ability to work on unusual or complex problems and provide creative solutions
• Able to juggle multiple tasks simultaneously and prioritize appropriately
• Capable of quickly and compliantly troubleshooting and problem solving IT related issues
• Must maintain up to date knowledge of IT best practices
• Participate in an On-Call rotation and travel throughout LFN’s service area.
• Must have a valid driver’s license and proof of insurance, adhering to LFN drivers’ policy

BENEFITS

• LFN offers competitive compensation above industry standard
• Medical (Company pays for employee 100)
• Dental (Company pays for employee 100)
• Vision (Company pays for employee 100)
• Life/AD&D (Company pays for employee 100)
• Short & long term disability (Company pays for employee 100)
• 401k – with 100 vested employer contribution
• Tenure bonuses
• Adoption assistance
• Paid parental time off
• Bereavement leave (including pets)
• Tuition/Training reimbursement
• Paid volunteer time
• Employee Recognition Awards
• A generous paid time off plan starting at almost 4 weeks a year for full time employees
• Wellness Reimbursement Program
• Life Flight Network Membership
• Dog friendly work environment

All candidates are subject to drug screening and background investigation. 

Life Flight Network is an equal opportunity employer.