About the role
In this role, your primary responsibility is to handle all tasks associated with the booking process, including processing and confirming bookings in the reservations system for both B2B and B2C customers and to promote Qatar as a premium tourism destination. Providing customers with accurate and relevant information while delivering the highest level of customer service, following the established Discover Qatar Operations process and providing customer support at all touch points.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
Operational
Ensure timely confirmation of services with suppliers in accordance with the established SLA and closely monitoring the process.
Take responsibility for the daily reconciliation of services and hotels booked in the reservations system, ensuring that confirmations are received for all booked services and hotels.
Ensuring that customers receive the highest level of service excellence at every point of contact and attend all inquiries as per agreed booking and services processes as well as time frames.
Attend all inquiries as per agreed booking and services processes as well as time frames.
Maintain prompt communication with customer towards conversion of the inquiry and maintain an above average productivity with booking files handled.
Perform other responsibilities as assigned by the Management.
Bookings + Training
Use of online booking engine whenever possible or use the offline work process templates provided.
Provide a quotation clearly mentioning the inclusions, exclusions, terms and conditions applicable.
Follow up to obtain customers acceptance.
Verify that the accommodation booked/confirmed is as per the request (type of room, view, occupancy and any extra service booked).
Confirm bookings with suppliers and hotels.
Ensure that all Senior Reservations Agents are well trained to handle their responsibilities along with guiding and coaching the Senior Reservations Agents whenever required.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.