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Customer Support and Services

The IBP Commercial Spares Associate (CSA) role applies to Commercial Spares only. The CSA primarily reviews and tracks Commercial contracts through IBP organizations to ensure a timely execution of contracts to the customer. The CSA also serves as a point of contact for Customer Support and Services (CSS) for questions regarding the delivery of components.

What you’ll be doing as a (IBP) Commercial Spares Associate

• Create and distribute penalty contract supply needs file to procurement and Center Of Excellence (COE) teams for material availability status and track until final delivery in SAP.

• Initiate and coordinate support to facilitate relevant tasks for the delivery of commercial spares contracts e.g. initiating change board request, providing support via phone and email, etc.

• Create Return Material Authorizations (RMA) to move material from 3920 and/or 3968 to 3980 to cover customer back orders and Aircraft On Ground (AOG).

• Create Stock Transport Orders (STO) to move material from 3916 and 3977 back to 3980 or from 3977 to 3916 if previous analysis results in material transfer needs (excludes plant 3980). • Review “exception 20” messages in SAP for supply centers and remove or schedule supply signals that meet agreed guidelines (excludes plant 3980).

• Perform RAM demand entry, change, and removal as needed.

• If non standard SAP release, responsible for 3980 commercial convenience kits including coordinating components and processes to support on time delivery and customer needs.

• Participate in the movement of materials to support commercial kit production.

• May serve as point of contact for CSS requests to COEs regarding the status of relevant tasks listed above.

• Participate in team working sessions to identify process improvement opportunities and work with cross-functional teams to implement needed initiatives. • Where directed or required by Management participate in collaborative sessions with Management and other employees to assist and contribute to the development of new processes and existing process improvements.

Skills You Bring To this Role

· Bachelor’s degree in Business Management / Administration, Supply Chain Management, or other applicable degree with Advanced ability to create reporting products, and manage and report project’s status to higher management.

· Must be proficient in working Microsoft Office Suite (Excel, Power Point, Access, and Word) and other software applications as required by the business. Proficient in SAP regarding demand, supply, and scheduling models.

Desirable Qualifications:

· Green belt certification a plus (optional) APICS CPIM or CSCP Certification (preferred).

· Must be results driven and able to see the urgency to work on solutions to complete tasks.

· Excellent interpersonal skills and team player. Able to work cross-functionally to meet business objectives

· Self motivated and able to function with limited supervision.

· Able to interact across functional teams and gain support for spares organization Experience in demand and supply chain management

· Strong business acumen, ability to flex between strategic thinking and tactical understanding of issues Strong written and verbal communication skills with the ability to present information to different audiences.

· Able to interact across functional teams and gain support for spares organization