The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

• Assisting customers with schedules
• Making reservations during irregular operations
• Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
• Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
• Assisting customers with baggage at the lobby counter & handle delayed baggage issues
• Assisting arrival customers with a special service request or connection flight
• Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

• Diploma holder or above
• At least one year’s experience in customer orientated work
• Excellent communication skills
• Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Must be legally authorized to work in Hong Kong for any employer without sponsorship
• Must be fluent in English, Mandarin and Cantonese (written and spoken),
• Must adhere to all operational, safety, service, and efficiencies standards
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Knowledge and experience in passenger check-in and/or ramp operations is an added advantage