Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of equality, diversity and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Service Agent?
Are you ready for an amazing challenge? Then come join our fantastic team!
In this role you will ensure the highest level of customer service is delivered to our passengers.
Place of work is Copenhagen Airport (CPH) and we are now offering 60 positions.
We can offer:
- A positive and exciting place to work in an international organization
- A challenging, variable, and dynamic work environment
- Company benefits including employee priced tickets
- Good pension and insurance schemes
- A great place to improve your analytical capabilities and to learn the aviation industry
- Challenging, variable and dynamic environment
You are our ideal candidate if you have:
- Experience in a customer service role within service/travel industry.
- Strong customer focus.
- Strong communication skills, both verbal and written.
- Ability to work effectively with peers during unsociable hours
This job will be for you if you have:
- A passion for delivering excellent customer service.
- Great computer skills.
- Ability to cooperate and good organizational skills
- Good communication skills.
- Flexible and solution orientated.
- Ability and desire to develop professionally.
- Never afraid of taking on a challenge.
- Enjoys to work both independently and in a team.
In this role you will be responsible for:
- Assisting passengers to check-in & send bags via self-service equipment or traditional check-in desks.
- Ensuring all documentation for the passenger’s journey is correct and in order.
- Boarding passengers at the gate ensuring the company’s boarding and baggage policy is strictly adhered to while ensuring tasks are complete so departure times are met.
- Collecting ancillary revenue at check-in and gate.
- Opening and handling of passenger baggage irregularities files.
- Monitoring arrivals belts and sending short-shipped baggage to required destination as early as possible.
- Contributing to continuous improvement, e.g. sharing improvement ideas and help implementing solutions.
- Supporting colleagues by sharing best practices and helping them when needed.
- This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
- Based at CPH Airport but some travel may be required to support operations around the network.
Do you have any questions?
Sylwia Matusewicz
Station Manager Red Handling CPH
Email: Sylwia.Matusewicznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required: Some travelling must be expected
Application deadline: 04.10.24
