Take Off with a Career in Aviation Customer SupportLocation: Anchorage, AK 99502
Job Type: Full-Time; Consultant (3 Months)
Schedule: Monday – Friday 5-40 Schedule (8 Hr Days)
Pay Rate: $34.02 – $41.29 per hour
Be at the Center of Aviation OperationsPDS Tech Commercial is seeking an Aviation Customer Support professional to join our partner’s team in Anchorage, Alaska. In this role, you’ll be a critical part of flight and passenger operations, ensuring workers, crews, and supplies move safely and efficiently to remote field locations. Your expertise in communication, coordination, and customer service will directly impact the success of vital operations in one of the most unique aviation environments in the country.
What You’ll DoCoordinate with travel planners to meet the travel needs of workers supporting North Slope operations.
Use the iLogistics passenger reservation system to manage passenger travel needs.
Provide exceptional customer service while handling phone activity and passenger inquiries.
Disseminate flight information to flight crews, ticket counters, ground support teams, maintenance, and North Slope personnel.
Conduct flight following and provide weather/runway condition reports to pilots.
Support responses to off-schedule or irregular operations, including maintenance delays or aircraft diverts.
Play a key role in emergency response operations and prepare detailed operations reports.
Adapt quickly to dynamic operating conditions caused by weather or mechanical issues.
Perform other duties as required to support smooth aviation operations.
What You’ll BringRequired Qualifications
3+ years of experience in an administrative or clerical role.
3+ years of customer service experience.
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
Willingness and ability to work weekends, overtime, and holidays as needed.
Preferred Qualifications
Experience with the iLogistics reservation system.
Experience with aircraft flight following or FAA Dispatch license.
Prior experience living/working on the North Slope and familiarity with terminology.
Strong time management, prioritization, and teamwork skills.
Ability to type at least 50 wpm.
High level of integrity, confidentiality, and adaptability in fast-paced, high-visibility environments.
Why Join UsAt PDS Tech Commercial, we connect professionals with opportunities that make an impact. In this role, you’ll:
Support critical aviation operations serving Alaska’s energy sector.
Work in a unique aviation environment with diverse, dynamic challenges.
Join a team that values safety, collaboration, and excellence.
Build experience in aviation operations and emergency response coordination.
Apply Today and Take FlightIf you’re ready to bring your customer service and operations expertise to a role where every day makes a difference, we want to hear from you.
Apply now to join PDS Tech Commercial as an Aviation Customer Support professional in Anchorage, AK.
Pay Details: $34.02 to $41.29 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
