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The Analyst/ Sr Analyst, Business Process Optimization is part of Next Gen Ops within the IOC. The primary purpose of this role is to identify, analyze, and optimize business processes to improve operational efficiency, reduce risk, and support the strategic objectives of the Next-Gen Ops Platform. The Business Process Optimization Analyst partners with operational leaders and represented work groups to map current and future-state processes, facilitate improvement workshops, and define business requirements that enable transformation.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Advocate for the Next-Gen Ops Platform vision and ensure alignment between business and technology teams
• Map current-state processes, define future-state workflows, and lead continuous improvement using Lean Six Sigma methodologies
• Identify and prioritize process improvement opportunities, recommending scalable, sustainable solutions that align with transformation goals
• Collaborate with operational leaders, technology partners, and represented work groups to implement process changes and drive adoption
• Conduct risk assessments and complete Risk Management Worksheets (RMWs) to support decision-making and mitigation planning
• Develop and deliver clear training materials, presentations, and communications to support stakeholder engagement and change adoption
• Manage multiple projects simultaneously, providing regular updates on progress, performance metrics, and identified risks or issues
• Gather feedback from end users and stakeholders to refine workflows and enhance the overall user experience
• Facilitate workshops, feedback sessions, and cross-functional meetings to drive collaboration and alignment across teams
• Communicate process designs, updates, and training to leadership, frontline teams, and other key stakeholders

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Business Administration, Operations Research, or a related field.
• 3 years of experience in business process optimization, operations research, or a related field.

Preferred Qualifications- Education & Prior Job Experience

• Masters degree in Business Administration, Operations Research, or a related field.
• 5+ years of experience in business process optimization, operations research, or a related field.
• Experience with IT project management and implementation.
• Lean Six Sigma Black Belt certification

Skills, Licenses & Certifications

• Lean Six Sigma Green Belt certification
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong business acumen.
• Ability to work in a fast-paced environment.
• Strong project management skills.
• Experience with process mapping and improvement methodologies.
• Certification in process improvement methodologies, such as Lean or Six Sigma.
• Experience with IT project management and implementation.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.