Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is within the American Airlines Credit Union and plays a key role in driving innovation, efficiency, and compliance across the Credit Union’s loan and account origination processes. This includes supporting both strategic initiatives and day-to-day operations, with a strong focus on member experience, team member enablement, and regulatory integrity.

• ​Lead the administration and support of the loan and account origination systems, including user access management in alignment with PCI compliance
• Participate in and lead business enhancement projects with a focus on improving both member and team member experiences
• Collaborate across departments to drive digital-first process improvements and support product growth
• Research, respond to, and resolve system-related issues and member complaints
• Maintain and manage a comprehensive library of account and loan origination policies, procedures, and documentation
• Ensure content and system functionality meet regulatory compliance and documentation standards
• Partner with vendors, coordinate release updates, managing integrations, implement solutions, organizing resources, ensure vendors meet performance expectations
• Ensure adherence to change management processes and maintain proper documentation
• Analyze system capabilities and benchspan with industry best practices to recommend improvements
• Create and maintain custom reports to support performance tracking, application activity, and business analysis
• Manage and resolve general ledger issues related to origination processes
• Oversee the department’s invoice approval process and maintain budgeting worksheets to support financial tracking and planning
• Support internal teams—including frontline staff, the Solution Center, and Training—with procedural guidance and system expertise
• Assist with training and communication efforts to prepare users for system changes
• Perform additional duties and special projects as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s Degree in Business, Finance or a related discipline
• Three or more years of loan and/or account processing experience

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to proactively identify opportunities for improvement and effectively implement change using technology
• Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
• Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills
• Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to interact professionally with all levels of management and staff
• Ability to work independently and with minimal supervision
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.